Privacy Policy

1. Introduction

meridiop ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website or engage our watch repair services.

By accessing our website or using our services, you consent to the practices described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Submit contact forms or service requests
• Communicate with us via email or phone
• Bring a watch for repair or maintenance
• Subscribe to communications or updates

This information may include: name, email address, phone number, postal address, and details about your timepiece.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers and operating system

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, operate, and maintain our watch repair services
• To respond to your enquiries and service requests
• To send service updates, appointment reminders, and technical notices
• To improve our website and service offerings
• To analyze website usage and optimize user experience
• To comply with legal requirements and protect our rights
• To communicate about new services or updates (with your consent)

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services
• Consent: Where you have explicitly agreed to specific processing
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligations: To comply with Malaysian law and regulations

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Website hosting providers
• Email communication services
• Analytics providers (Google Analytics)
• Parts suppliers (only information necessary for sourcing components)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of physical records in locked facilities
• Access controls limiting employee access to personal information
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Service Records: Maintained for 7 years for warranty and service history purposes
• Contact Information: Retained while you remain a client or until you request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 months

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and other applicable laws, you have the following rights regarding your personal information:

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

8.2 Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing prior to the withdrawal.

8.3 Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another data controller.

8.4 Erasure

You may request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

8.5 Object to Processing

You have the right to object to certain types of processing, including processing for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Malaysia. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with the relevant data protection supervisory authority: