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Client Experiences

Read what watch owners have shared about their experience with meridiop's repair and maintenance services.

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What Clients Say

Feedback from watch owners who have used our services.

AK

Ahmad Kamal

Kuala Lumpur

Brought in my vintage Seiko 5 with a stuck crown. Razak explained the issue clearly and gave me a fair estimate before starting work. The repair took four days as promised, and the crown now operates smoothly. Appreciated the straightforward communication throughout.

January 28, 2026

ML

Michelle Lim

Petaling Jaya

Had my father's old automatic serviced here. The full mechanical service was thorough, though it did take nearly three weeks. The watch now keeps much better time and feels smoother when winding. They provided detailed notes about what was done, which I value for future reference.

February 5, 2026

RC

Raj Chandran

Subang Jaya

Needed lume restoration on my diving watch. Li Teng did careful work matching the original colour, and the hands and markers now glow consistently in low light. Service took about a week. Pleased with the attention to detail and the results.

February 10, 2026

ZA

Zainab Abdullah

Ampang

Brought my watch for assessment when it started losing significant time. They recommended a full service but explained why it was needed rather than just proceeding. I appreciated the honest discussion about costs versus the watch's value before making a decision.

January 22, 2026

DW

David Wong

Mont Kiara

This was my second time using meridiop. First service was for a crown repair, which went well, so I returned for a complete overhaul of another watch. Consistent quality and clear communication both times. They take their time to do things properly.

February 12, 2026

SH

Sarah Hassan

Bangsar

Had concerns about water resistance on my watch after noticing condensation. They tested it, found the gaskets were deteriorated, and replaced them. Explained the importance of periodic gasket replacement even without service. Reasonable pricing for the work done.

February 3, 2026

Success Stories

Detailed accounts of repair challenges and their outcomes.

Inherited Automatic Movement Revival

Challenge

Client brought in an automatic watch inherited from grandfather, not serviced in over twenty years. The movement was seized, power reserve depleted, and accuracy had deteriorated significantly. The watch had sentimental value but unknown service history.

Solution

Complete disassembly revealed hardened lubricants and worn pivots. We cleaned all components ultrasonically, replaced fatigued mainspring and worn parts, and reassembled with fresh lubrication. Multi-day regulation brought timing within acceptable ranges for the movement type.

Results

Watch now maintains accuracy within plus-minus 15 seconds daily, acceptable for its age and movement grade. Automatic winding functions smoothly, power reserve restored to approximately 38 hours. Client reports wearing it regularly with renewed confidence.

"Seeing my grandfather's watch running again after all these years was meaningful. The service took three weeks, but the results were worth the wait. They treated it with the care it deserved."

— James Tan, Kuala Lumpur

20+

Years Since Last Service

18

Days to Complete

±15s

Daily Accuracy Achieved

38hr

Power Reserve Restored

Diving Watch Luminosity Recovery

Challenge

Vintage diving watch from the 1980s had severely degraded lume on hands and dial markers. Material had discoloured to a yellow-brown, and no longer provided visible glow in darkness. Owner wanted to maintain the watch's usability while respecting its vintage character.

Solution

Carefully removed old luminous material from hands and markers under magnification. Prepared surfaces for new application. Selected period-appropriate warm cream-coloured lume compound to match the watch's era. Hand-applied fresh material ensuring consistent coverage and profile.

Results

Restored lume provides strong, consistent glow in low-light conditions while maintaining vintage aesthetic. Colour matches the watch's aged patina appropriately. Client now wears the watch confidently in various lighting conditions, with functionality restored.

"The lume work respected the watch's vintage appearance while making it actually functional again. I can now read the time in darkness, which was the whole point of a diving watch. Thoughtful work."

— Kumar Patel, Shah Alam

40+

Years Old Watch

6

Days to Complete

12

Lume Markers Restored

100%

Functionality Restored

Track Record

Indicators of experience and client satisfaction in mechanical watch care.

8

Years in Operation

Since January 2018

850+

Watches Serviced

Across all service types

4.6

Average Rating

Based on client feedback

92%

Return Clients

Come back for additional service

Get in Touch

Reach out with questions or to discuss service for your timepiece.

Contact Details

Address

52 Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia

Working Hours

Monday - Friday 10:00 - 18:00
Saturday 10:00 - 15:00
Sunday Closed

Experience Our Approach

Join the watch owners who trust meridiop with their timepiece care. Contact us to discuss your watch's needs.

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